Dear Homecare Client and family:
We welcome you to Franciscan Health Support, Inc. Our goal is to work with you to reach your optimal level of wellness and to become independent in your healthcare needs. Provided in this letter is information you can refer to with respect to our services.

Services We Provide:

Newborn Pediactric Services •Home Apnea Monitoring •Phototherapy •Low Flow Oxygen Therapy •Aerosol Therapy •Mechanical Assisted Ventilation •Pulse Oximetry •Tracheostomy Care Supplies •Enternal Nutrition Durable Medical Equipment •Wheelchairs •Bathroom Safety •Solutions •Homecare Beds •Patient Lifts •Walking Aids	Respiratory Care •Supplemental Oxygen Therapy •Pulse Dose Portable Oxygen •Therapies for the Treatment of Sleep Related Breathing   Disorders •Respiratory Medication Unit Dose Program Asthma & Allergy •Asthma Management Strategies •Peak Flow Training •Air Purification HEPA Filtration •Aerosol Medication Management
	Skilled Nursing Services •Shift nursing •Patient teaching •Home health aide services

Hours of Operation:
Your nurse or therapist should be able to answer any questions you may have. You can also call our agency at (315) 458-3200. Our routine office hours are Monday through Friday, 8am - 4:30pm. Additionally, we provide weekend, evening, and on-call services, making us available to our patients 24 hours a day, 7 days per week to respond to your healthcare needs or questions.

It is very important to call our agency if you are admitted to the hospital.

Medical Emergencies:
In the event you experience a medical emergency, you should call 911. Please do not call our agency for a medical emergency, as we will not be able to respond with kind of help you need.

Natural Disasters:
Be sure to speak with your clinician about setting up a disaster plan with your family and caregivers so that you are prepared just "in case."

Concerns:
If you have a concern or suggestion to make about your care, we recommend you speak to your clinincian. We will work with you to resolve your concerns.

Language Barrier:
If you speak another language other than English or have a disability, such as a loss of hearing, we can set up an interpreter so that you understand your care.

Thank You:
We appreciate your selection of Franciscan Health Support, Inc. We may ask you to complete a patient satisfaction survey and return it to us. These surveys assist us in improving our services to you, our patients.

Sincerely,

Frank L. Smith, Jr.
President, Franciscan Health Support, Inc.