1.	Be advised that Franciscan Health Support, Inc., is an affiliate with St. Joseph's Hospital Health Center;
2.	Receive considerate, respectful, and individualized care/service with full recognition of your dignity and individuality without regard to race, creed, color, religion, sex, national origin, sexual preference, handicap or age;
3.	Be informed before service starts the extent to which payment for your services may be expected from your insurance company and the extent to which you will be financially responsible for services provided when possible;
4.	Receive information of any financial benefit, if any, to the referring organization when/if you are referred to another organization, service or individual;
5.	To have explained to you the services/care you are to have provided in a way that you understand prior to receiving those services. This includes use of an interpreter, special devices, or other aids so that you will understand the care. You will be asked to be given written permission by signing the consent to treatment from which will be provided to you. This will include who will perform/provide the services you receive and who they work for. Personnel will have identification including a name tag with a photo on it;
6.	You will included in the development of the care plan to restore you to your optimal level of health and any changes made in this plan, as well as discharge from our agency or transfer to another agency for care needs which would be better met at the level of care;
7.	Being accepted as a patient only if the agency can meet your healthcare needs at a level that will meet the needs of your medical condition.
8.	To have those services provided to you timely;
9.	You have the right to appropriate the assessment and management of pain. This includes information about pain and pain relief measures, a timely response to reports of pain, and concerned healthcare professionals who are committed to pain prevention and management.
10.	To take part in the consideration/resolution of ethical concerns related to your care;
11.	To formulate advanced directives. Such decisions are respected to the full extent provided by the law;
12.	Refuse treatment within the confines of the law and to be informed of the expected outcomes of your decision;
13.	To have privacy, security and respect of your property;
14.	Confidentiality of your medical records and your care;
15.	Be informed of any experimental treatments or research and your consent obtained prior to these treatments;
16.	You have the right to voice concerns and to recommend changes in policies and services provided. Concerns may be addressed with agency staff or management personnel. You may speak with staff directly or call the agency at 458-3200. You have the right to prompt resolution of your concern. If you are not satisfied with the agency resolution, you may appeal to the agency in writing, or call the New York State Department of Health at 1-800-628-5972. Additionally, you may voice your concern directly with the Joint Commission on Accreditation of Healthcare Organizations at 1-800-994-6610. This is our accrediting agency responsible for our adherence to standards they set forth;
17.	For Medicare beneficiaries, you have the right to be informed when it is expected that Medicare will not cover those services. If Medicare does not cover the services provided, you will be asked to sign a Waiver of Liability and be informed of the cost of the equipment/services being provided. You may contact the Medicare Hotline at 1-800-331-7767 for any concerns you may have.