Caring for a family member or friend isn't an easy task these days. Life's fast pace makes it harder to balance everyday commitments to work and family. You want to be there as much as possible, yet studies have shown that hour after hour of continuous caregiving can lead to exhaustion and depression - and actually put your loved one at risk.

Find out how Lifeline's medical alarm and personal response service is helping people like you care for a family member or friend.
What is Lifeline ?
Lifeline is an easy-to-use personal response service which ensures the subscriber that assistance is available whenever they need it, 24 hours a day, 365 days a year.

Who is Loretto Health Support Lifeline?
Established in 1983, Loretto Health Support Lifeline has enabled thousands of people and their families to live with greater confidence, peace of mind and dignity in their own homes for over 20 years. We are the largest personal response service in Central New York.

When it comes to experience, capabilities, and that special caring touch, no other service lives up to the reputation of genuine Lifeline Service. Lifeline's nationwide response service is the most trusted choice of hospitals, professional caregivers, and families like yours throughout North America. Lifeline has the largest and most experienced response associates, with a staff of over 250 people, are simply the most comprehensive and reliable facilities of their kind.

How does Lifeline work ?
          
1.   Summon Help
Personal Help Button - When you need help, press your Personal Help Button, worn on a wristband or as a pendant. Your button will activate the Lifeline Home Unit.
Lifeline Home Unit -The unit dials the Lifeline Monitoring Center and establishes two-way voice communication.
2.   Professional Intervention - Within seconds, a certified Lifeline Monitor with complete access to your full profile communicates with you. S/he asks you what you need and assesses the situation.
 
3.   Appropriate Lifeline Response-The Lifeline Monitor then contacts a neighbor, loved one or emergency services to come to your assistance based on your specific needs.
4.    Closed loop - The Lifeline Monitor will follow up to ensure that help did arrive or stay on the line if necessary.
Who can benefit from Lifeline ?
People who:
  • Live alone
  • Live with a caregiver who is ill
  • Live with family members who have busy lives
  • Are frequently admitted to the hospital
  • Have frequent visits to the Emergency Department
  • Are recovering from surgery
People who have any of the following:
  • Arthritis
  • Osteoporosis
  • History of falls
  • Parkinson's Disease
  • Dizziness
  • Congestive heart Failure
  • Any other heart disease
  • COPD
  • Diabetes
  • Blind/Visually impaired
  • Deaf/Hearing impaired
  • Physically Challenged

Lifeline other features and Benefits

Lifeline with Reminders - Caregivers can record up to six personalized reminder message to play daily, weekly or only once with items such as medication reminders, medical appointments, social engagements or doctor's guidelines for diet and exercise.

Lifeline Healthcare Directives - This feature provides emergency room staff instant access to your healthcare wishes including life support and organ donation as in a 'living will'. In the event you are transported to a hospital, these documents, stored centrally at Lifeline, will be immediately faxed to the admitting facility.

Lifeline with phone answering capabilities -Simply pressing your Personal Help Button while the telephone is ringing allows you to answer your telephone without picking up the handset. When your conversation is completed, press your Personal Help Button to end the call and the unit will announce "good-bye".

Physically Challenged Access Kits - With Lifeline Access you can use a specially designed switch to call for help or to answer a high quality speakerphone. These switches are designed for minute movements - as subtle as a puff or sip on a tube, a roll of the head on a pillow, or the blink of an eye.


Frequently Asked Questions

Q. How much does the service cost?

A. There is a one time installation fee of: $40 for residents of Onondaga County $55 for residents outside of Onondaga County Standard service is $38 per month Lifeline with reminders $45 per month

Q. Who installs Lifeline?

A.Our professionally trained Installer will take the time to review your lifeline services. Installations are scheduled at a time convenient for you.

Q. What happens if I push the button and can't get to the phone?

A. The Lifeline unit contains a highly sensitive speaker phone. If you still can't hear it or answer, we will immediately follow-up according to the instructions in your profile.

Q. How far away from the lifeline unit will the button work?

A. Generally, about 100 yards, however, during the installation process the installer will thoroughly test the button in all areas of you home and property.

Q. Will calling for help with my lifeline cause me to have higher telephone bills?

A. No, the Lifeline unit contacts the response center using a toll free telephone number.

Q. Can I have my Lifeline monthly bill charged directly to my credit card?

A. Yes, Loretto Health Support Lifeline accepts Mastercard and Visa.